Our return policy is within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (see cancellation policy below)
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again
Contact your credit card company, it may take sup to 30days for your refund to posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at antlerworx@gmail.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at antlerworx@gmail.com and send your item to: 3008 W. Marshall Avenue, Longview, TX 75604 Customer Authorization/Cancellation
Customer authorizes any/all charges associated with this order to be charged on their credit card.
A 50% non-refundable deposit is required at the time the order is placed.
Custom orders cannot be cancelled or returned
All wholesale customers must submit a Sales & Use Tax Resale Certificate Form
SHIPPING
To return your product, you should mail your product to: 3008 W. Marshall Avenue, Longview, TX 75604
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
